What’s your return and exchange policy?
Transforming travel is our mission, and we stand by the quality and design of everything we make (just ask the millions of travelers who’ve already gotten Away). We want you to love everything about Away products, too—which is why we offer free returns and exchanges on unused items for the first 30 days.
We are only able to accept returns on unused items, so please gently test your products at home before traveling with them. Here’s how:
- Take your suitcase for a spin indoors, preferably on carpet, to test out our 360-degree, buttery smooth wheels.
- Try out your suitcase’s interior compression system by packing in as many outfits as you can. (Our comparison page can help you decide which suitcase size is right for you.)
- Keep your suitcase’s lock set to 0-0-0 until you’re sure you want to keep it.
- Keep your original packaging—you’ll need it if you want to return your order.
- If everything is to your liking, it’s time to make things official! You’re ready to get Away.
All final sale items are yours to keep. Personalized products (including luggage tags) are made to order, so they can’t be returned or exchanged.
How do I make a return?
Head to our contact page and fill out the form, and we’ll get back to you with the next steps. Please note that original shipping fees are non-refundable. Additionally, it may take up to two weeks for us to issue your refund.
Can I return or exchange my personalized items?
Personalized items are made to order and cannot be exchanged or returned, but our product warranties still apply. Personalization is only available on new items.